The service delivery model is to be mobile, to reach the wider geographical spread. Better access is gained to the community through delivering in a culturally appropriate manner that accommodates the client’s needs and commitments in a non-confronting manner. Given the target demographic is largely one that is employed or occupied during working hours, the opportunity to access appropriate support can be limited by economic obligations.
ICSA’s fundamental purpose is to deliver professional assistance and informed guidance to better support the target demographic. This is achieved through bespoke services supported by integrated access to the local service sector in a safe and confidential manner.
ICSA’s service delivery incorporates understanding the target demographics’ specific needs, cultural expectations, knowledge of community programs and skills in navigating the local service sector. The programs are developed professionally by qualified and skilled workers with clear program objectives and service criteria that work to optimise access to local and public funded services to holistically meet the needs of the community.
A strategic focus of ICSA’s service delivery is to build Community Intelligence and proactively identify issues and trends to address needs as the community grows. An inevitable benefit of delivering services through this model is for ICSA to gather community intelligence and increasingly become a key source of reference. The service model is increasingly being acknowledged as the Centre of Excellence providing bespoke advice to improve services to the target demographic.