ICSA is the first organisation in Australia

to provide professional services dedicated to needs of the South Asian Communities.

Our Foundation

Our Foundation

Founded in 2014, ICSA was originally established to highlight the exploitation and vulnerability experienced by Temporary Resident Migrants (TRM) on student, spousal or skilled worker visas.

We are proud that consistent advocacy and consultations with the Government resulted in improved systems for TRMs who now have better access to health systems, improved living arrangements, fairer pay from employers and support if they are in a situation of family violence.

Case management has now become our core service as we have assisted hundreds of individuals and families since inception. We support any individual or family in a highly vulnerable state and/or experiencing some form of abuse.

Services across NSW routinely refer clients to us, in particular people with complex and multi-faceted issues, and who have tried a number of services before coming to us.

Our small but highly professional team of volunteers specialise in client-centric delivery and are dedicated to social equality and justice, regardless of age, gender, background or heritage.

The sub-continent approach

Indian Sub-Continent nations and their surrounds have their own individual autonomy, politics, economies, language and other factors while concurrently sharing similarities in history, tradition, religions but particularly in cultural attitudes and family values.

In Australia regardless of where people arrive from, the issues they face here are fundamentally similar and dealt within the one system which doesn’t consider cross-country politics, religious conflict or orientation. This demographic is increasing significantly, and so are their issues.

At ICSA our approach allows for development of quality services that meet the needs of this broad demographic, especially in relation to Culturally and Linguistically Diverse (CALD) people.

ICSA does not define the Sub-Continent to a set limit of countries but the target demographic to be any person with a heritage from the area or anyone that may to have similar cultural needs and attitudes.

Indian Sub-Continent nations and their surrounds have their own individual autonomy, politics, economies, language and other factors while concurrently sharing similarities in history, tradition, religions but particularly in cultural attitudes and family values.

In Australia regardless of where people arrive from, the issues they face here are fundamentally similar and dealt within the one system which doesn’t consider cross-country politics, religious conflict or orientation. This demographic is increasing significantly, and so are their issues.

At ICSA our approach allows for development of quality services that meet the needs of this broad demographic, especially in relation to Culturally and Linguistically Diverse (CALD) people.

ICSA does not define the Sub-Continent to a set limit of countries but the target demographic to be any person with a heritage from the area or anyone that may to have similar cultural needs and attitudes.

Purpose

Purpose

Our purpose is to improve systems and access to support for CALD communities, we do this by:

  • Working with existing services to improve effectiveness
  • Understanding the community we work with to improve access
  • Developing bespoke services to close identified gaps
  • Translating community intelligence into evidence-based training and reference material.
  • Using real data to advocate for social policy change
  • Cultivating subject matter expertise to influence emerging welfare needs

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Mission

An Agency owned by the community run by the community working co-operatively for the benefit of the target community’s establishment and growth in Australia.

Vision

A community in which all have equal access and opportunity to be the best they can be.

Meet our team

Our team comprises of a group of people who donate their professional skills across disciplines to support clients, represent and advocate for ICSA. The ICSA team is lead by the Board, with volunteers, professional providers, students and contractors contributing their valuable skills towards achieving our outcomes.

Kittu Randhawa

Founder & Managing Director
Read Bio

Menaka Iyengar

Director – Secretary
Read Bio

Randeep Grewal

Director – Treasurer
Read Bio

Model of Practice

The ICSA Model of Practice has been evolved and developed to fit our objectives and by providing quality and sustainable support to our clients.

ICSA is not a funded agency, we sustain our operations through the dedication of volunteers, contributors, with ad hoc small grants and fee based specialist services.

Core Services

Our client case management is delivered through endorsed ICSA volunteers who are professionals in their own fields of expertise. This includes:

  • CALD focussed Domestic & Family Violence case management
  • Support for Temporary Resident Migrants (TRM)
  • Migration and settlement support for new arrivals
  • Mental Health support
  • Overcoming language barriers

All volunteers are endorsed to represent ICSA through a recruitment process and validation of skills, qualifications and experience.

Community Providers

Ongoing or client intensive support is delivered through our Buddy Program. Volunteers in the wider community [with or without a relevant profession] can support us by offering their time, skills or expertise.

People who sign up to the Buddy Program are provided induction training and ongoing support through information sessions and group supervision, to provide one-on-one support to clients in accordance with their availability.

Professional Service Delivery

ICSA regularly use professionals such as Lawyers, Migration Agents, Dentists, Psychiatrists, Psychologists, Doctors, Accountants and other experts.

Providers provide some some Pro Bono support and are given first option to clients who need their service on an agreed fee base.

Become a Contractor

Fee for Service

ICSA has a number of products which assist; clients, service providers, organisations which are available on a pay as you go basis.

  • Training
  • Cultural Consultancy
  • Client Reports
  • Developing tailored resources
  • Systems Engineering

Learn More

Entity

The Agency is a Company limited by guarantee registered as the Indian (Sub-Cont) Crisis & Support Agency – ICSA referred to as “ICSA” or “The Agency”. Ownership is through a fully paid up shareholding guarantee. A company

1. Not-for-profit (NFP) 2. Non Government Organisation (NGO) 3. Social enterprise

ICSA is a registered charity, a Public Benevolent Institution (PBI) with Deductible Gift Recipient (DGR) status with tax concession.

CORPORATE REGISTRATION

NAME Indian (Sub-Cont) Crisis & Support Agency – ICSA
Date: 30 Apr 2014
ABN 37 169 307 331 ACN 169 307 331
Charity ACNC
DGR ATO
Charity Tax Concessions ATO

REGISTERED ADDRESS 58 Armitage Drive, Glendenning, NSW 2761
REGISTERED JURISDICTION Victoria

Our Governance

 

 

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Our Governance

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Support Us

We are non-government funded so we rely on volunteers and donations to assist in delivering services. We have Public Benevolent Status and Deductible Gift Recipient status. All donations above $2 are fully tax deductible