Case Management
What is Crisis & Case Management
Vulnerable people in difficulty or distress need professional assistance in managing complex, multiple problems that arise from their situation. This assistance is called Crisis and Case Management.
Our services are specialised and culturally tailored for Culturally And Linguistically Diverse (CALD) communities. People who come from non-Australian and/or non-English speaking backgrounds come to us for help.
We understand that it’s hard to work though problems alone, specially if a person is going through a lot of stress and is not aware of available services.
We work with vulnerable people to explore options, access available assistance and find the solution that best suits the situation.
Vulnerable people in difficulty or distress need professional assistance in managing complex, multiple problems that arise from their situation. This assistance is called Crisis and Case Management.
Our services are specialised and culturally tailored for Culturally And Linguistically Diverse (CALD) communities. People who come from non-Australian and/or non-English speaking backgrounds come to us for help.
We understand that it’s hard to work though problems alone, specially if a person is going through a lot of stress and is not aware of available services.
We work with vulnerable people to explore options, access available assistance and find the solution that best suits the situation.
Why us
- We have experience in culturally complex case management.
- We understand traditions, cultures, family dynamics and their complexities.
- We have knowledge of Australian systems, processes and pathways.
- We are a multi-lingual service.
- We are professional, yet compassionate and empathetic of every client’s situation.
- We have helped families, individuals, youth, seniors with support services.
- We work with you to find the best options that suit your circumstances.
- We are a confidential and safe service.
What issues do we assist with
We assist with issues relating to
- Domestic and Family Violence
- Immigration
- Settlement in Australia
- Accommodation needs: negotiating with agencies or real estate agents
- Helping manage legal issues across different jurisdictions
- Helping comply with legal penalties and corrections orders
- Family healing post separation or grief
- Systemic racism and discrimination
- Employment challenges
.
We assist with issues relating to
- Domestic and Family Violence
- Immigration
- Settlement in Australia
- Accommodation needs: negotiating with agencies or real estate agents
- Helping manage legal issues across different jurisdictions
- Helping comply with legal penalties and corrections orders
- Family healing post separation or grief
- Systemic racism and discrimination
- Employment challenges
.
Our Services
Our Services
Our case management includes:
- Making sure the client is safe, which is our priority.
- 360 review of needs in current situation
- Assessing how needs can be addressed
- Applications as needed (eg victims compensation, AVO)
- Referrals to specialists (eg legal representation)
- Client Advocacy – assessment reports
- Counselling and Mental Health support
- Navigating and negotiating authorities and services eg police, housing
- Education and awareness, reducing isolation: making connections
.
Who do we work with
We work with
- Vulnerable individuals or families experiencing domestic or family violence and/or homelessness
- Service providers who refer CALD clients to us, often when the level of complexity has escalated.
- Refuge homes for people experiencing DFV.
- Communities referring people in need.
- NSW Police and government support services.
.
We work with
- Vulnerable individuals or families experiencing domestic or family violence and/or homelessness
- Service providers who refer CALD clients to us, often when the level of complexity has escalated.
- Refuge homes for people experiencing DFV.
- Communities referring people in need.
- NSW Police and government support services.
.