What We Do
What We Do
One of the most rapidly growing demographics in Australia are people from the Indian Subcontinent. This growing community brings a wealth of its diverse cultures and traditions, as well as mutual opportunities and prosperity.
But it also brings challenges, difficulties and social welfare needs. However, these are less widely acknowledged, culturally complex and often fall through the cracks of available social services. There is an acknowledged lack of resources to manage these issues.
Indian (Sub-Cont) Crisis & Support Agency (ICSA) was the first NGO in Australia to address this gap. We offer support to South Asian communities through a range of services.
Client Services
Culturally and Linguistically Diverse (CALD) community needs are acknowledged to be more complex, multi-faceted and layered with intersections. Our case work is within this cultural context and is client-centric, tailored around each individual situation and include:
Case Management
Domestic Violence
Migration & Settlement
Family Support
Men’s Matters
Mental Health
Family Resolution
Ageing & Disability
Professional Development
Our expertise and knowledge of CALD communities stem from grassroots support to participating in academic research. Through these channels we have developed quality training modules and workshops that offer professional development to frontline workers, community, clients, sector service providers and corporates. Our products include:
- Individual growth and development (training)
- Building better practice (workshops)
- Developing and growing multicultural infrastructure
- Building integrated workforces (capacity building)
.
Our expertise and knowledge of CALD communities stem from grassroots support to participating in academic research. Through these channels we have developed quality training modules and workshops that offer professional development to frontline workers, community, clients, sector service providers and corporates. Our products include:
- Individual growth and development (training)
- Building better practice (workshops)
- Developing and growing multicultural infrastructure
- Building integrated workforces (capacity building)
.
Consultancy
We respond to the issues and challenges of CALD communities who come to us in demanding circumstances with underlying vulnerabilities. Our consultancy services have been developed based on extensive experience, evidence-based frameworks and an intricate understanding of cultural complexities. Our highest in demand services are:
- Cultural Consultancy
- Client Assessment Reports: Immigration, DFV, legal processes
- CALD Auditing
- Systems Engineering
- CALD Employee Assistance Program (EAP)
- CALD Group Supervision
.
Specialist Services
Specialist Services
Our specialist services are tailored to the needs of South Asian clients and communities, and fill gaps in general service delivery by providers. We are routinely contacted to offer services such as:
- Outreach: Client intake, cultural assessment
- Document Drafting
- Language Services
- Buddy Program
- Cross Country Support
- Court Advocacy
.
Community Connections
- Community education
- Support group work
- Social integration
- Awareness & prevention
.
- Community education
- Support group work
- Social integration
- Awareness & prevention
.
Advocacy
Advocacy
Wee address issues that directly impact the community and the clients we serve, while undertaking research, consultation, representation and campaigning to speak up for those who cannot.
We advocate for improved support for CALD communities and the intelligence we gather from our case and client work is synthesised into cultural consultancy, advocacy and capacity building. Our advocacy is ongoing in the areas of
- Campaigns
- Submissions and Government Enquiries
- Representation
- Consultation
- Research
- Policy Development and Recommendations
.
Donate
ICSA receives no funding for the challenging and confronting work we do. We rely on volunteers from the community and professionals to keep our services running.
Our driving passion is simply to do what’s right by people, to assist the community and is fuelled by our strong desire for social justice.
We can no longer call ourselves ‘volunteers’ as our people are essentially unpaid workers who share our common concerns and vision.
There are a number of ways you can get involved with our work or contribute to outcomes. We would benefit from any involvement with our organisation.
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