ICSA is leading the focus on Indian CALD Sub-Continent needs
Providing professional support within cultural frameworks.
Our Foundation
Founded in 2014, ICSA was originally established to highlight the exploitation and vulnerability experienced by Temporary Resident Migrants (TRM) on student, spousal or skilled worker visas.
We are proud that consistent advocacy and consultations with the Government resulted in improved systems for TRMs who now have better access to health systems, improved living arrangements, fairer pay from employers and support if they are in a situation of family violence.
Case management has now become our core service as we have assisted hundreds of individuals and families since inception. We support any individual or family in a highly vulnerable state and/or experiencing some form of abuse.
Services across NSW routinely refer clients to us, in particular people with complex and multi-faceted issues, and who have tried a number of services before coming to us.
Our small but highly professional team of volunteers specialise in client-centric delivery and are dedicated to social equality and justice, regardless of age, gender, background or heritage.
Culturally Informed Approach to Service
Nations across the world each hold their own distinct autonomy, politics, economies, and languages, while also sharing deep connections in history, tradition, and cultural values.
In Australia, however, individuals and families from diverse backgrounds often encounter similar challenges—navigated within a single social, legal, and service system.
At the Indian (Sub-Cont) Crisis & Support Agency (ICSA), we take a collective and inclusive approach to these shared experiences.
Our commitment is clear: to strengthen a service system that is culturally appropriate, contextually informed, and responsive to the real lives of the communities we serve.
What We Do
A three pillar approach to address and improve social welfare.
- To address gaps and emerging needs in support for the CALD Indian Subcontinent Community through bespoke and tailored professional services.
- To convert primary data to community intelligence to develop better systemic solutions and improved service practice within culturally appropriate frameworks.
- To curate and cultivate community intelligence for advocacy aimed at outcomes of improved access and impact.
Our Purpose
ICSA’s social purpose is to assist people or families out of a state of crisis to recovery and healing, regardless of background, language, religion or any form of marginalisation.
The model of operation is client centric, with wrap around support through case management, navigating systems, and improved access to services overcoming barriers. We address systemic gaps with bespoke tailored support.
Our work directly contributes to the welfare of the community and builds capacity in the sector. We give people a more equitable chance at addressing their needs by resolving issues within their circumstances with practical support and professional guidance.
Our visionary aim is that nobody be left behind; everyone gets to experience inclusion and have a fair go at participation across all aspects of life.
Vision
A leading centre of expertise delivering professional services within a cultural framework for improved welfare of the community
Mission
An Agency owned by the community run by the community working co-operatively for the benefit of the target community’s establishment and growth in Australia.
Values
Inclusion, Mutual Respect, Compassion, Integration
Meet Our Board
Model of Practice
ICSA Operations are developed to fit our purpose of providing quality support to our clients.
ICSA is not a funded agency, our operations are sustained through dedication of skilled volunteers, pro bono professionals with some self-funding from fee-based specialist services. Ad hoc grants support some projects.
Volunteers
Volunteers
Our operations are sustained through dedication of skilled volunteers, pro bono professionals with some self-funding from fee-based specialist services. Some programs are project based and dependant on ad hoc grants.
We are always looking for committed and passionate people to join our team
All volunteers are endorsed to represent ICSA through a recruitment process and validation of skills, qualifications and experience.
Professionals
Contractor
ICSA regularly use professionals such as Lawyers, Migration Agents, Dentists, Psychiatrists, Psychologists, Doctors, Accountants and other experts.
Providers provide some some Pro Bono support and are given first option to clients who need their service on an agreed fee base.
Specialists
ICSA develops bespoke services to assist clients that are culturally tailored to needs. Services are delivered by trained or accredited specialists.
ICSA develops products to primarily assist clients either directly or through capacity building in service providers and organisations.
- Training
- Cultural Consultancy
- Client Reports
- Developing tailored resources
- Systems Engineering
- CALD Auditing
Entity
The Agency is a Company registered as the INDIAN (SUB-CONTINENT) CRISIS & SUPPORT AGENCY referred to as “ICSA” or “The Agency”.
ICSA is a public company limited by guarantee and a not-for-profit social enterprise NGO, with a charitable status. Ownership is through a fully paid up shareholding guarantee.
The Model is determined to sustainably protect the interests and welfare of the target community.
CORPORATE REGISTRATION
NAME Indian (Sub-Cont) Crisis & Support Agency – ICSA
Date: 30 Apr 2014
ABN 37 169 307 331 ACN 169 307 331
Charity ACNC
DGR ATO
Charity Tax Concessions ATO
REGISTERED ADDRESS 58 Armitage Drive, Glendenning, NSW 2761
REGISTERED JURISDICTION Victoria
Our Governance
- Our Company Registration
- Our Charity Registration
- Our DGR Status – all donations over $2 are fully tax deductible.
- Our Constitution
- Our Code of Conduct
- Our Financial Reports
Support Us
We are non-government funded so we rely on volunteers and donations to assist in delivering services. We have Public Benevolent Status and Deductible Gift Recipient status. All donations above $2 are fully tax deductible
